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Complaint handling

Last updated 01-11-2018

This page contains information on how to lodge a complaint and the period within which you can expect a response.

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We want to emphasize that we value a good relationship with our customers. We always take every complaint seriously and we want to solve every problem as soon as possible.

Discuss your complaint with VitamineMan

VitamineMan strives to provide services that are completely satisfactory. We do not like unhappy customers. If despite our efforts, you are not satisfied, we would like to hear from you.

An e-mail exchange or discussion with VitaminMan or his wife (VitaminWoman) always leads to a good solution. We are convinced of that!

Please contact our customer service so that we can find a solution for your complaint

Click here and send us a mail, or call

How we deal with your complaint

We will acknowledge your complaint within five working days of receiving it and tell you when you can expect a full response. We will investigate the matter fully and respond to you by an appropriate channel. We will record your complaint and, if appropriate, put steps in place to improve our procedures.

We will always treat you with courtesy and respect, listen to what you say and tell you who to go to if you want to escalate your complaint further.

Filing a Official Complaint

If we cannot solve the problem to your satisfaction, you can file an official complaint. This official complaint will be dealt with by "The Arbitration Commission Webshop". After your complaint is filed, the Arbitration Commission will send you a letter letting you know it received your complaint.


VitamineMan on vitamineman.nl

forms part of:

BergaMet Nederland BV

Rollandstraat 12
2013SP - Haarlem
Noord-Holland - Nederland
Telefoon: +31 (0)6 41 82 48 16

Registered with Chamber of Commerce under number 63444674.

 

Click here to contact us

 

Click here to lodge a complaint